Ladynafisa Refund Policy

Introduction

At Ladynafisa, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your purchase of emeralds, we offer a straightforward refund policy to ensure your satisfaction.

1. Eligibility for Refunds

Time Frame: To be eligible for a refund, you must contact us within 30 days of receiving your order.
Condition of Products: The emeralds must be returned in their original condition, unworn, and in their original packaging.
Proof of Purchase: A valid proof of purchase must be provided to process the refund.

2. Non-Refundable Items

Custom Orders: Any custom-made or personalized items are non-refundable.
Sale Items: Items purchased on sale or with a discount are not eligible for refunds.

3. Return Process

Contact Us: Email our customer service team at support@ladynafisa.com with your order number and reason for return to initiate the process.
Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return the item.
Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

4. Inspection and Refund Processing

Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Processing Time: If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.

5. Late or Missing Refunds

Processing Time: If you haven’t received a refund within the expected time frame, first check your bank account again.
Contact Your Bank: Then contact your credit card company, as it may take some time before your refund is officially posted.
Further Assistance: If you’ve done all of this and you still have not received your refund, please contact us at support@ladynafisa.com.

6. Exchanges

Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ladynafisa.com.

7. Shipping Returns

Address: To return your product, you should mail your product to the address provided in the return instructions.
Insurance: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

8. Contact Information

For any questions regarding refunds or returns, please contact our customer service team at support@ladynafisa.com.

By purchasing from Ladynafisa, you agree to this Refund Policy. We appreciate your business and are committed to providing the best quality emeralds and customer service. Thank you for choosing Ladynafisa.